FREQUENTLY ASKED QUESTIONS
Yes. Every bag listed on ChronSac is photographed from our actual stock, and each order is individually inspected before it ships. Because our pieces are handcrafted, very slight variations in stitching or hardware tone can occur between batches — but what you see in the product gallery is an accurate representation of what you receive.
Your order confirmation email is your sales receipt — it is sent to the email address you used at checkout within minutes of purchase. You will also receive a shipping confirmation with tracking. Need a copy? Log into My Account > Orders, or email contact@chronsac.com and we will resend it right away.
Easy. If your bag arrives damaged, defective, or not as described, email contact@chronsac.com within 30 days of delivery with your order number and 2–4 photos of the issue. We review every claim within 24–48 hours and send simple return instructions. Approved refunds are issued within 5–10 business days. Full details are on our Returns page.
Most of our bestsellers are restocked within 2–4 weeks. If an item you love is out of stock, use the wishlist feature or contact us — we will notify you the moment it is available again and can sometimes prioritize a restock for you.
We ship worldwide with free shipping on every order — no minimum spend. Delivery typically takes 7–15 business days depending on your region, with tracking provided on all parcels. See our Shipping Policy page for full delivery times by region.
